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Our Return & Refund Policy

Arttoreal RETURNS & REFUNDS

* IMPORTANT: Communications must include the order number, name, phone, and email. The information should match the info attached to the order.

Goods can be returned within 30days of the original ship date. While we believe that our products are amazing, in taste there's nothing written and you have 30 days (from delivery date) to return your item. Have in mind that to make this effective, we must receive the item(s) in its original packaging/box only, after which your refund will be processed.
Standard Return Request

1. Returned merchandise must be in brand new, unused, undamaged, uninstalled or disassembled condition.
2. Returned items must have original labels and packaging.
3. Returned merchandise must be securely packed together with all accessories and parts in all original packaging.

Please Note:

1. For non-quality problem returns, the return freight will be borne by you, and we need to charge 20% of the return fee.
2. Items returned without authorization are not eligible for a refund.
3. Please do not send your return to the address on the package, this address is not our return address, you should contact our customer service service@arttoreal.com for the specific return address.

 

What You Received Is Not What You Ordered

We have a thorough inspection process before dispatching, so misplacing an order/item is rare. Nevertheless, you should inspect your item(s) upon arrival for any and all details you may consider as "wrong" or misplaced and contact Customer Support at service@arttoreal.com with your Name, Order Info, and Photos and we will find a prompt resolution. Item must be in its original box.

Cancel An Order

If you suddenly changed your mind, you can cancel your order.

Note：That once it’s in transit, a 20% restocking fee will be applied.

Unshipped（Shipments are usually processed within 24 hours.） - Within two days of your purchase, free cancellation is available.
But more than two days, if you cancel, we need to charge a 10% restocking fee.

Remember that the refund process can only be made once we receive the goods back.

Refund Processing Time

Once a refund is made effective, it takes between 3-5 business days to show up in your account. For returns, the refund is usually processed once the item has arrived and inspected in our warehouse, so allow up to 15 days from item pickup to warehouse delivery.